Assessing Housing Projects End-Users Satisfaction:The Case of SSNIT Housing Flats In Asuoyeboah Kumasi - Ghana.

Abstract

Provision of housing is a critical component of the social and economic structure constituting basic human needs. Housing challenges however, ranges from inadequate provision to unsatisfactorily performance regarding project location, housing features and demographic characteristics. This paper identified and assessed factors constituting end-users perception of satisfaction against the performance of the housing development. The research used a case study approach, purposive sampling of housing blocks and random quantitative survey of thirty-eight (38) flats. End-users’ perception of satisfaction with regards to building design, neighbourhood conditions, social amenities and management practices were studied. Thirty–five factors were identified and using a five-point Likert scale, these were assessed and analysed using the Relative Importance Index. End-users were generally highly satisfied with building designs/features. However, they were very dissatisfied with designs without balconies, area for preparation of traditional dishes, terraces and elevators for outdoor activities. In addition, designs did not take into account the aged and disable which greatly affects socio-cultural practices. Absence of gated community benefits, location along highway and inadequate social infrastructure were dissatisfaction to end-users with poor management practices constituting the highest dissatisfaction. The study recommends gated communities design, consideration of noise and dust buffers, social cultural practices and good project location for enhanced end-users satisfaction.